🚨 Complaint Module: Reporting, Blocking, and Hiding Content

Atobi now gives members the ability to report, hide, or block content and users directly from the app. Whether you're looking to manage your feed or address inappropriate behavior, these new features offer more control over your experience.

🧑‍💻 For Members: How to Report, Hide, or Block Content

If you come across content you'd like to report or hide, just click on the three dots to the right of the post. You’ll be presented with these three options:

🔒 Block

🚨 Report

👀 Hide

Block

What it does: Blocks all content from that user, including social feed posts, comments, news posts, mission activity answers, and chat messages.
Why use it? If you no longer want to see anything from a particular member, blocking ensures you won’t encounter their content anywhere on the platform.

Report

What it does: Submits a report of inappropriate behavior to Atobi’s admin team.
Why use it? If you find content that violates guidelines or is inappropriate, you can report it, and it will be reviewed by admins.
Note: This report is visible only to admins and can be managed through the admin dashboard under Member Management.

Hide

What it does: Hides a specific content item from your feed, but doesn’t block the user.
Why use it? You can hide individual posts, comments, or other content without fully blocking the member, which is perfect for curating your experience without making a permanent decision.

📝 Note: The key difference between hiding and blocking is that hiding only removes one specific content item from your view, while blocking hides all content from that person.

🛠 For Admins: Managing Complaints and Reports

Admins have a powerful tool in the Complaints Panel available from the admin dashboard. This allows admins to manage all complaints and reports submitted by members.

What admins can see:

The reporter – Who made the complaint.
Complaint type – Whether it’s a social feed post, comment, news post, etc.
Complaint reason – The reason or message the reporter wrote about the issue.
Complaint object – The specific content being reported, along with the user who posted it.

After reviewing a complaint, admins can take one of two actions:

Reject the Issue – If the complaint is invalid, admins can reject it and provide a reason.
Mark as “Resolved” – If the complaint is valid and addressed, it can be marked as resolved.

📝 Note: Admin access to the complaints panel is regulated by Owners, meaning only those with proper permissions can manage complaints.

⚠️ Important Notes

Members will not be notified when their complaint is filed, nor when it’s accepted or rejected.
Access to complaints in the admin panel is strictly controlled by the Owners of the platform.

With these tools, Atobi offers both members and admins a clearer way to manage content and ensure a more positive and productive community. Let us know if you need assistance or have any questions about how these features work! 🚀