🛑 Complaint Module: Take Control of Your Experience

Atobi empowers members with the ability to report, hide, or block content and users directly within the app. Whether you're managing your feed or addressing inappropriate behavior, these tools give you more control over your experience. Admins can also review and take action on reports, ensuring a safer, more positive community

🧑‍💻 For Members: How to Report, Hide, or Block Content

If you come across something you want to report or hide, just click the three dots (⋮) next to the post or comment. You’ll see three options:

🔒 Block - Stop seeing all content from a specific user.
🚨 Report - Flag inappropriate or concerning content for admin review.
👀 Hide - Remove a specific post or comment from your personal feed.

🔒 Block a User

✅ What it does: Hides everything from that user - feed posts, comments, article activity, and chat messages.

🔹 Why use it: If you no longer want to see any content from a particular member, blocking ensures you won’t encounter their posts anywhere on Atobi.

🚨 Report Content

✅ What it does: Sends a formal report to your company’s admins for review.

🔹 Why use it: If content violates guidelines or is offensive, reporting it ensures admins can review and take action.

Reports are only visible to admins and can be managed through the Web App under Organization → Complaints.

👀 Hide Content

✅ What it does: Removes one specific post or comment from your feed — without blocking the user entirely.

🔹 Why use it: Customize your feed by hiding individual posts or comments that don’t interest you, without making a permanent decision.

📝 Note: The key difference between hiding and blocking is that hiding only removes one specific content item from your view, while blocking hides all content from that person.

🛠 For Admins: Managing Complaints and Reports

Admins can manage complaints directly in the Web App by going to:

Organisation → Complaints (in the left-hand menu).

📌 Note: Only admins with Complaints permissions can access this section.

📂 Complaint Tabs

The Complaints section is divided into three tabs:

Open - All active complaints waiting for review.
Resolved - Complaints that have been reviewed and marked as handled.
Rejected - Complaints that were dismissed.

🔍 What Admins See in a Complaint

When viewing the Complaints page, you’ll see a list of all reported items, showing:

Subject: What was reported (e.g., a feed post, comment, or article).
Reason: The explanation provided by the reporter.
Reporter: Who submitted the complaint.
Status: Open, resolved, or rejected.
Resolved By: Which admin handled the complaint (if applicable).

✅ How to access more details:

Click on the subject → Opens a preview of the reported content (if you have access).
Click anywhere else on the row → Opens the full complaint details, including:
- The reported content & who created it
- Complaint reason & who submitted the complaint
- When it was reported
- Complaint status

📌 Admin Actions

From the Complaints tab:

Click the three dots or anywhere on the row to open details.
You can:
- View the full complaint details.
- Resolve - Mark the complaint as addressed.
- Reject - Dismiss the complaint if it’s invalid.

❗Important: You cannot delete posts or comments directly from the Complaint Module. This module is for flagging issues - further action (e.g., asking the user to remove something) follows your company’s internal process.

🕵️‍♀️ “Not Found” Complaints

If the subject says Not Found, it means either:

The content was already removed.
You (as the admin) do not have access to the reported content (due to audience restrictions or private chat settings).

✅ What to do:

In these cases, you may need to contact the reporter directly for more details.

⚠️ Important Notes

Members are not notified about complaint progress or outcomes.
Only admins with the right permissions can access and manage complaints.
This tool is meant to highlight issues - actual action on the content happens outside the module.

🤝 Why Is the Complaint Module Important?

✔️ Creates a safer, more respectful community by allowing members to report inappropriate content.

✔️ Gives users control over their feed, enabling them to hide or block unwanted content.

✔️ Streamlines admin moderation, ensuring quick action on reports to maintain platform integrity.

✔️ Empowers organizations with a clear, structured process for handling user complaints.

💡 By using these tools, Atobi members and admins can work together to create a better online experience! 🚀🔒