🛑 Complaint Module: Take Control of Your Experience

Atobi empowers members with the ability to report, hide, or block content and users directly within the app. Whether you're managing your feed or addressing inappropriate behavior, these tools give you more control over your experience. Admins can also review and take action on reports, ensuring a safer, more positive community

In This Article:

🧑‍💻 For Members: How to Report, Hide, or Block Content

🛠 For Admins: Managing Complaints and Reports

⚠️ Important Notes

🤝 Why Is the Complaint Module Important?

🧑‍💻 For Members: How to Report, Hide, or Block Content

If you come across content you'd like to report or hide, simply click the three dots (⋮) menu next to the post. You’ll see three options:

🔒 Block – Stop seeing content from a specific user.

🚨 Report – Flag content for admin review.

👀 Hide – Remove a single post or comment from your feed.

🔒 Block a User

What it does:

✔️ Hides all content from that user, including:

• Social feed posts
• Comments
• News posts
• Mission activity answers
• Chat messages

📌 Why use it?

• If you no longer want to see any content from a particular member, blocking ensures you won’t encounter their posts anywhere on Atobi.

🚨 Report Content

📌 What it does:

• Submits a report about inappropriate content or behavior to Atobi’s admin team.

📌 Why use it?

• If content violates guidelines or is offensive, reporting it ensures admins can review and take action.

📌 Important Notes:

• Reports are only visible to admins and can be managed through the Admin Dashboard > Member Management.

👀 Hide Content

📌 What it does:

• Removes a specific content item from your feed, without blocking the user entirely.

📌 Why use it?

• Customize your feed by hiding individual posts, comments, or content that doesn’t interest you—without making a permanent decision.

📌 Key Difference Between Hiding & Blocking:

• Hiding – Removes only one piece of content from view.
• Blocking – Hides all content from the blocked user.

🛠 For Admins: Managing Complaints and Reports

Admins can review all submitted complaints through the Complaints Panel in the Admin Dashboard. This ensures that inappropriate content is properly addressed.

📌 What Admins Can See:

• Who reported the content – The member who submitted the complaint.
• Type of complaint – Whether it's about a post, comment, news post, or other content.
• Reason for complaint – The explanation or message provided by the reporter.
• Complaint object – The actual content being reported and who posted it.

📌 Admin Actions:

• Reject Complaint – If the report is invalid, dismiss the complaint and optionally provide a reason.
• Mark as Resolved – If action has been taken (e.g., post removal, warning issued), mark the case as resolved.

📌 Access Control:

• Only admins with permission (set by Owners) can manage complaints.

⚠️ Important Notes

Members are NOT notified when their report is filed, accepted, or rejected.

Only Owners can assign permissions for admins to access the Complaints Panel.

Atobi aims to create a positive and productive community—these tools help ensure a safer, more welcoming space for all users.

🤝 Why Is the Complaint Module Important?

✔️ Creates a safer, more respectful community by allowing members to report inappropriate content.

✔️ Gives users control over their feed, enabling them to hide or block unwanted content.

✔️ Streamlines admin moderation, ensuring quick action on reports to maintain platform integrity.

✔️ Empowers organizations with a clear, structured process for handling user complaints.

💡 By using these tools, Atobi members and admins can work together to create a better online experience! 🚀🔒