🛠️ Tenant Settings
Tenant Settings is where you configure the core behaviour of your platform — from how members sign in to the default language and timezone applied across your organisation. 🛠️
In This Article:
⚙️ General Settings
General Settings control the fundamental configuration of your tenant — how it's identified, how members land after sign-in, and which login methods are available.
Tenant ID
Your Tenant ID is a unique, read-only identifier for your platform. It cannot be changed and is used internally to identify your tenant.
Tenant Name
The Tenant Name is the display name of your platform. This is visible to members and used across the platform interface.
Landing Page
The Landing Page setting determines the first screen members see after signing in. Select the page that best fits your team's daily workflow.
💡 Tip: Set the landing page to wherever your team spends most of their time — this saves members a click every time they sign in.
Allow Usernames
When enabled, Allow Usernames lets members sign in with a username instead of an email address. This is useful for frontline workers who may not have a work email.
Note: Enabling this does not remove email sign-in — members can still use either method.
🗂️ Default Settings
Default Settings are applied automatically when a member or location doesn't have a specific value configured. They ensure consistent behaviour across your platform without requiring manual setup for every member.
Default Language
Sets the language of the platform interface for members who haven't set their own language preference.
Default Country
Assigns a country to members who haven't been assigned one. This can affect content targeting and audience filters.
Default Profession
Assigns a profession to members who haven't been given one. Professions are used to organise members and target content.
🔗 Learn more about Professions.
Default Role
Assigns a role to newly created members who haven't been given one explicitly. Roles control what members can see and do in the platform.
🔗 Learn more about Roles and Permissions.
Default Timezone
Sets the timezone used for scheduling and notifications for members who haven't configured their own.
💡 Tip: If your team spans multiple time zones, set the default to your organisation's primary location and let members in other regions update their own timezone in their profile.
Auto-Archive Members
When set, Auto-Archive Members automatically archives members who have been inactive for the selected period. Archived members no longer count toward your active member count and cannot sign in.
⚠️ Important: Archiving a member removes their access to the platform. Make sure this is set intentionally — especially if you have seasonal or part-time workers who may be inactive for extended periods.
Default Subdomain
Sets the default subdomain assigned to new members who haven't been linked to a specific subdomain. This determines which branded version of the platform they access.
✉️ Invitation Email
The Invitation Email is the first message new members receive when their account is created. It tells them the platform exists, what it's for, and how to sign in.
Send invitation email
Toggle Send invitation email on to notify new members automatically as soon as their account is created. When the toggle is off, accounts are still created but no email goes out — you'll need to share sign-in details another way.
The invitation email will show your company logo and your support email if these has been added in tenant settings. Additionally, the email will be sent in the language that you create the member with.
💡 Tip: When you create a member from the Members page, you'll also see a Send invite email switch on the form. The tenant-level setting controls the default; the per-member switch lets you skip the invite for a specific person.
Invitation Message
The Invitation Message is the welcome text shown in the body of the email. Use it to explain what the platform is for and what new members can expect when they sign in.
Keep it short and warm — a few sentences is usually plenty. Anything longer risks getting skimmed past.
Note: Changes to the message apply to future invitations. Members who have already been invited won't get a new email.
⚠️ Important: If you turn Send invitation email off, make sure you have another way to onboard new members — otherwise they may not know their account exists. You can resend an invite later from the Members page using Reset Password.
🧩 What Can You Do in Tenant Settings?
- ⚙️ Set your tenant name and landing page
- 🔐 Enable username sign-in for members without a work email
- 🌍 Configure defaults for language, country, profession, role, and timezone
- 🗃️ Auto-archive inactive members to keep your platform clean
- 🌐 Set a default subdomain for new members
- ✉️ Manage invitation emails sent to new members