How to Reset Passwords

Password forgotten or lost? It happens! Atobi offers three ways to reset it:

Reset Password via "Need a New Password?"

If you’ve forgotten your password, follow these simple steps to reset it:

1. On the login page, input your registered email address.
2. Click "Need a new password?" to request a reset.
3. Check your registered email for a 6-digit code sent by Atobi.
4. Use the code to reset your password.

Note: The code is valid for 15 minutes. If it expires, simply click "Need a new password?" again to receive a new code.

Reset Password Manually via Admin

If for some reason the first option is not possible, Admins can manually reset a member’s password:

1. Search for the member’s name in the "Members" section.
2. Click "Actions" next to the member’s name.
3. Select "Reset password" from the dropdown menu.
4. The system will generate a new password, that can be shared with the member experiencing problems logging in.

Insert a Password Manually via Admin

Admins can also manually assign a specific password to a member:

• Search for the member’s name in the "Members" section.
• Click "Actions" next to the member’s name and select "Edit".
• Enter the desired password in the password field.
• Decide if the password should be temporary, requiring the member to change it upon their next login.