How to Reset Passwords

Password forgotten or lost? It happens! Atobi gives you 3 possibilities to reset passwords!

Reset password when trying to access Atobi

Note: You need to enter your email before accessing the "Forgot Password" option!

When clicking on "Forgot Password?", Atobi will send you via email a 6 digit code so it's possible to reset the password and start again using Atobi.

The new code will last for 15 minutes. if you run out of time we can provide you with a new code. Just click "Forgot password?" again and then the system will send another 6-digit code to your email again.

Reset password manually from admin:

If for some reason the first option is not possible, Admins can reset the password manually

  1. Search for the member's name in "Members"
  2. Click on "Actions"
  3. Select "Reset password"

The system will automatically generate a password that can be shared with the member experiencing problems logging in

Insert password manually from Members profile in Admin

It is possible to manually set a specific password for a member. You from Admin ➡️ Members ➡️ Members can click on "Edit" and then manually enter a password.

You can also decide if this password should only be temporary, and the person has then to change the password when logging into the system.

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