📁 Creating Channels in Atobi: Board & Feed

In Atobi, Channels help you organize and deliver content to your team - whether you're sharing training, campaigns, or everyday updates. There are two types of Channels, each designed for a different kind of content:

• 📝 Board Channels – used to publish structured content like onboarding, training, and internal campaigns
• 💬 Feed Channels – used for social-style posts like team celebrations, photos, and local updates

This article will guide you through what each type of Channel is, when to use it, and how to set it up step by step.🚀

In This Article:

❓ What Are Channels?

📝 How to Create a Board Channel

💬 How to Create a Feed Channel

📌 Pinning Channels for Quick Access (Mobile)

💡 How to Use Channels Effectively

❓ What Are Channels?

In Atobi, Channels are how you organize content and deliver it to your team. They help keep things structured, relevant, and easy to access.

There are two types of Channels:

📝 Board Channels - for Articles

Board Channels are used to publish structured articles - content designed to guide, inform, or train your team. These are ideal for:

• 📚 Training Programs - Step-by-step onboarding, product knowledge, or skills training
• 📦 Campaign Rollouts - Product launches, marketing plans, or seasonal updates
• 📝 Store Operations - Instructions, guidelines, or compliance checklists
• 🎯 Tasks and Goals - Content with deadlines, recurring actions, or progress tracking

Articles in Board Channels can include various interactive elements like quizzes, polls, and tasks, making them suitable for guiding users through structured content.

Only editors with access to Article Studio can publish content in Board Channels.

💬 Feed Channels - for Feed Posts

Feed Channels are used for feed posts - shorter, informal updates like team moments, celebrations, or localized news. These are great for:

• 🗣️ Engagement - Peer-to-peer conversations or inspiration across teams
• 🎉 Celebrating Achievements: Recognizing team successes or milestones.
• 📸 Sharing Updates: Posting photos, videos, or quick updates from the field.
• 🌍 Localized Feeds - Posts relevant to a market, region, or store group

Feed posts are typically shorter and more informal than articles, allowing for quick sharing and interaction among team members.

You can set who can post and who can view posts in a Feed Channel using Feed Groups.

📝 How to Create a Board Channel

Board Channels are used for structured content that your team needs to follow, complete, or reference.

Step-by-Step👇

1. Go to Channels Studio in the sidebar

2. Click ➕ New Channel
3. Select Board Channel
4. Customize your Channel:
   • Cover Image (Recommended: 1600x725px / 2.1:1 ratio)
   • Icon (optional)
   • Title (max 40 characters)
5. Choose how articles should be sorted:
   • 📅 By Publish Date
   • 🔄 By Update Date
   • 🔤 By Title
   • ⏳ By Deadline
   • 🎯 By Progress

6. Set push notification preferences
7. Click Create – and your Board Channel is ready to go! 🎉

👉 Next step: Learn how to create and publish articles in a Board Channel: 🔗 Creating Content in Article Studio

💬 How to Create a Feed Channel

Feed Channels are perfect for creating interactive, social spaces where members can share updates, images, videos, and more.

Step-by-Step👇

1. Go to Channels Studio in the sidebar

2. Click ➕ New Channel
3. Select Feed Channel
4. Customize your Channel:
   • Cover Image (Recommended: 1600x725px, 2.1:1 aspect ratio)
   • Icon (optional)
   • Title (max 40 characters)

5. Set up Feed Groups

   Feed Groups control who can post and who can view/react in the Feed Channel.

   • Click ➕ New Group
   • Name the group (e.g., “France – All stores”)

   • Add the relevant audiences

     For each audience, assign a role:

     • Creators – can post and react
     • Viewers – can view and react only
   • Repeat this step to add more groups if needed (e.g., one per region, store, or role)

Want to understand how Feed Groups work in more detail? See examples and use cases below.

6. Set push notification preferences (optional)
7. Click Create – and your Feed Channel is ready to go! 🎉

👉 Next step: To learn how to create and share posts in a Feed Channel, visit: 🔗 Creating Posts in Feed

💡 How Feed Groups Work

Feed Groups control who can post and who can view/react in your Feed Channel.

• Each group can include one or more audiences
• For each audience, you assign a role:
  • Creators – can post and react
  • Viewers – can only view and react

This gives you flexibility to manage access for global, regional, or store-level communication—all within the same channel.

💡 Feed Group Use Cases

Here are a few examples of how you can structure Feed Groups:

• 🌐 Open social feed

  ➝ Add all audiences as Creators in one group

  ➝ Everyone can post and interact

• 🏢 Top-down news feed

  ➝ Add managers as Creators, and staff as Viewers

  ➝ Only HQ can post; everyone else can read/react

• 📰 Store-level updates

  ➝ Create one group per store (e.g., “Store 101”, “Store 102”)

  ➝ Store managers are Creators, store staff are Viewers

  ➝ Managers can post updates to their own store team; teams only see content for their store

• 🌍 Market-specific feeds

  ➝ Create one group per market (e.g., Germany, France)

  ➝ Members only see and interact within their own market group

✅ Members will only see and interact with content in the group(s) they belong to. This makes it easy to manage communication at multiple levels—global, regional, or local—within a single Feed Channel.

📌 Pinning Channels for Quick Access (Mobile)

Want your most important Channels to be just one tap away in the mobile app? Pin them!

📌 How to Pin a Channel:

1. Go to Channels Studio
2. Select a Channel
3. Click the 📍 Pin button

To unpin, click 📍 again.

Pinning Rules:

• The bottom menu can only hold 5 pinned channels (some slots are reserved for system icons).
• If you pin too many channels, only the highest-ranked ones (from Channels Studio) will be displayed.
• Pinned channels remain visible even if they don’t have live articles.
• Long channel names will be shortened in the bottom navigation - keep names short & clear!

✅ Tip: Use pinned Channels for high-traffic content like social feed, news or training.

💡 How to Use Channels Effectively

Using Channels strategically can make your content clearer, easier to access, and more engaging for your team. Here’s how to get the most out of them:

• Make content easy to find – Organize articles and posts so users don’t need to dig
• Keep communication structured – Use Board Channels for one-way updates like training, rollouts, and guidelines
• Boost engagement – Use Feed Channels for two-way sharing, celebrations, and social updates
• Improve mobile experience – Pin important Channels to the mobile menu for faster access
• Keep things simple – Use short, clear Channel names (especially for mobile)
• Control visibility – Use Channel order in Channels Studio to set what appears first
• Use both types together – Combine Board + Feed to balance structure and interaction

By following these practices, you’ll create a clear, engaging, and effective content experience for your team.

🎉 Now go ahead and set up your Channels like a pro!